Privacy policy

Biddwell Technology Inc., doing business as Stable (“Stable,” “StableOS,” “Stable.work,” “we,” “us,” or “our”), is a company incorporated in British Columbia, Canada.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard information when you access or use our websites and services, including StableOS and Stable.work (collectively, the “Services”).

By using the Services, you agree to the practices described in this Policy.

1. Who We Are

Legal Entity: Biddwell Technology Inc.
Doing Business As: Stable
Location: Vancouver, British Columbia, Canada

We provide AI-assisted software platforms designed to capture, structure, and improve sales execution workflows.

2. Our Role

Depending on context, Stable may act as:

• Data Controller for account, billing, and website information.

• Data Processor for customer-uploaded content and sales data processed on behalf of users.

When acting as a processor, we process data only in accordance with customer instructions and applicable law.

3. Information We Collect

A. Account & Billing Information

• Name

• Email address

• Company name

• Job title

• Login credentials

• Billing details

Payment information is processed by our third-party payment processor and is not stored directly on our systems.

B. Service Data (Customer-Provided Content)

Users may upload or integrate various forms of business data into the Services, including:

• CRM records

• Sales activity logs

• Pipeline and deal data

• Email and communication metadata

• Call recordings (audio)

• Video recordings

• Transcripts derived from audio or video

• Uploaded documents and reference materials

• Notes, annotations, and feedback

This data may contain personal information depending on how customers use the Services.

We process Service Data solely to provide and improve the Services.

C. Technical & System Data

• IP address

• Device type

• Browser type

• Operating system

• Access timestamps

• System logs

We do not currently use third-party analytics tracking tools.

D. Communications

• Support inquiries

• Beta feedback

• Product communications

4. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services

• Authenticate users

• Process payments

• Generate AI-assisted insights and structured outputs

• Improve system performance and reliability

• Monitor security and prevent fraud

• Comply with legal obligations

AI-generated outputs are designed to assist human decision-making and do not replace professional judgment.

5. AI Processing

StableOS uses artificial intelligence technologies, including internally developed systems, open-source libraries, and third-party AI service providers.

Service Data (including audio, video, transcripts, and documents) may be processed by AI systems to:

• Detect patterns and signals

• Generate structured insights

• Prepare recommended actions

• Improve contextual understanding

Data transmitted to third-party AI providers is processed under contractual data protection obligations.

6. Model Improvement and Training

We may use aggregated, anonymized, or de-identified data to:

• Improve system accuracy

• Enhance model performance

• Develop new features

We do not intentionally use identifiable customer data to train publicly shared models without appropriate safeguards.

Customers may contact us for clarification regarding model training practices.

7. Audio and Video Data

The Services may store and process:

• Audio recordings

• Video recordings

• Transcripts derived from recordings

Customers are responsible for ensuring that they have obtained any required consents from participants prior to uploading recordings.

We process audio and video data solely to provide Service functionality and structured analysis.

We do not use audio or video data for unrelated commercial purposes.

8. Document Uploads

Users may upload documents to provide contextual information or enable analysis.

Uploaded documents:

• Are stored securely

• Are processed only to deliver Service functionality

• Are not made publicly accessible

9. Data Sharing

We do not sell personal information.

We may share information with:

Infrastructure Providers

We host the Services using third-party infrastructure providers. Data may be processed in jurisdictions outside Canada.

AI Service Providers

We may transmit data to third-party AI providers to generate outputs required for functionality.

Payment Processor

Billing data is processed by our third-party payment processor in accordance with its privacy policy.

Legal Compliance

We may disclose information if required by law or to protect the safety, rights, or integrity of the Services.

10. International Transfers

Because we use global infrastructure and service providers, data may be transferred to and processed in jurisdictions outside Canada.

By using the Services, you acknowledge that information may be processed in countries with different data protection laws.

We implement reasonable safeguards consistent with applicable legal standards.

11. Data Security

We implement reasonable technical and organizational safeguards designed to protect information from unauthorized access, misuse, alteration, or loss.

Access to Service Data is limited to authorized personnel.

However, no method of transmission or storage is completely secure.

12. Data Retention

We retain information only as long as necessary to:

• Provide the Services

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

Customers may request deletion of account data subject to contractual obligations and legal requirements.

13. Your Rights

Depending on your location, you may have the right to:

• Access personal information

• Request correction

• Request deletion

• Restrict or object to certain processing

• Withdraw consent where applicable

To exercise your rights, contact us at the email below.

We comply with applicable Canadian privacy laws, including PIPEDA, and relevant international data protection principles where applicable.

14. Children’s Privacy

The Services are not intended for individuals under 16. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Continued use of the Services constitutes acceptance of the updated policy.

16. Contact Information

Biddwell Technology Inc.
Vancouver, British Columbia, Canada

Email: info@stable.work